Joyce Delos Santos

Remember when a college degree was your golden ticket to career success? Those days are changing fast. Today's job market is like a moving target: new technologies emerge overnight, industries pivot rapidly, and employers are hunting for very specific skills that weren't even on the radar five years ago. If you're feeling like your current skills aren't quite cutting it anymore, you're not alone. Whether you're a recent graduate wondering why your degree isn't opening the doors you expected,...

The Information Technology Infrastructure Library (ITIL) has been a cornerstone of IT service management for decades, helping organizations deliver consistent, high-quality IT services. With the release of ITIL 4 in 2019, this framework evolved to meet the demands of modern digital transformation, agile practices, and cloud-first environments. Understanding ITIL 4 isn't just academic—it's essential for IT professionals navigating today's complex technological landscape. Understanding ITIL 4:...

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