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The Information Technology Infrastructure Library (ITIL) has been a cornerstone of IT service management for decades, helping organizations deliver consistent, high-quality IT services. With the release of ITIL 4 in 2019, this framework evolved to meet the demands of modern digital transformation, agile practices, and cloud-first environments. Understanding ITIL 4 isn't just academic—it's essential for IT professionals navigating today's complex technological landscape. Under

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