Microsoft Outlook Associate (MO-400)

This 7-hour Microsoft Outlook Associate course is designed for learners who want to build practical, job-ready Outlook skills aligned with Exam MO-400: Microsoft Outlook (Office 2019). The course covers the principal features of Outlook used in everyday business communication, including managing Outlook settings and processes, managing messages, organizing schedules, working with contacts, and tracking tasks. Learners will complete hands-on activities that reflect performance-based exam

expectations and common workplace scenarios.

Learning Outcomes

• Customize Outlook settings, views, automatic replies, signatures, and mail options for professional communication.

• Create, format, send, respond to, organize, search, print, and save messages and attachments.

• Manage folders, categories, flags, rules, junk email settings, and message organization tools.

• Create and manage appointments, meetings, events, calendars, meeting responses, and scheduling options.

• Create, update, organize, share, and use contacts, contact groups, tasks, and follow-up items.

• Complete Outlook performance-based tasks independently using the principal features expected in MOS Outlook Associate certification.

Course Outline

Module 1: Manage Outlook Settings and Processes – 1 hour 15 minutes

• Customize Outlook views for messages, calendar items, contacts, and tasks.

• Configure mail settings, default fonts, reply options, signatures, and automatic replies.

• Perform searches using search folders, basic search, and advanced find.

• Print Outlook information and save messages or attachments in alternative formats.

Module 2: Manage Messages – 1 hour 45 minutes

• Create, format, address, send, resend, recall, and respond to email messages.

• Insert and manage attachments, hyperlinks, signatures, images, tables, and message content.

• Organize messages using folders, categories, flags, rules, junk email options, and conversation management tools.

  Manage message options including importance, sensitivity, delivery, read receipts, voting buttons, and follow-up settings.

Module 3: Manage Schedules – 1 hour 45 minutes

• Create, modify, cancel, and organize appointments, meetings, and events.

• Schedule meetings, invite attendees, manage responses, update meeting details, and use scheduling tools.

• Work with calendar views, calendar groups, shared calendars, overlays, and time zone options.

• Configure reminders, recurrence, availability, and meeting options for effective schedule coordination.

Module 4: Manage Contacts and Contact Groups – 1 hour 15 minutes

• Create, edit, delete, search, categorize, and organize contacts.

• Create and manage contact groups for recurring communication needs.

• Share contacts, forward contact information, and use contacts when addressing messages or meeting invitations.

• Use People view and contact details to support professional communication workflows.

Module 5: Manage Tasks and Exam Readiness – 1 hour

• Create, update, assign, categorize, flag, and complete tasks and follow-up items.

• Convert messages into tasks or appointments and track action items from Outlook workflows.

• Complete an integrated hands-on activity using messages, folders, calendar items, contacts, contact groups, tasks, search, and Outlook settings.

• Review MO-400 task expectations, common exam pitfalls, and performance-based exam strategies.