Microsoft 365 Certified: Copilot and Agent Administration Fundamentals

As a candidate for this Microsoft Certification, you should be familiar with Microsoft 365, including core services, security, identity and access, data protection, and governance, along with Microsoft 365 Copilot and agents.

Additionally, you should be familiar with the admin centers used to access Microsoft 365 workloads, such as Exchange Online, SharePoint in Microsoft 365, Microsoft Teams, Microsoft Entra, and Microsoft Purview. You need to have experience with AI-driven productivity tools and modern IT management practices.

You must be able to identify the roles of the core features and objects available in Microsoft 365, such as users, groups, teams, sites, and libraries. Plus, you should understand the core security features of Microsoft 365, such as authentication methods, conditional access policies, and single sign-on (SSO).

Target Audience

This course is designed for professionals responsible for administering, securing, and governing Microsoft 365 environments. It supports individuals involved in AI deployment, tenant management, compliance, and digital workplace transformation initiatives.

• Microsoft 365 Administrators

• IT Administrators

• Security and Compliance Professionals

• Cloud Administrators

• Governance and Risk Managers

• Digital Workplace Managers

Pre-requisites

There are no formal prerequisites for attending this Microsoft 365 Copilot and Agent Administration Fundamentals AB-900 Course. However, a basic understanding of Microsoft 365 services, cloud concepts, and organisational IT administration can help delegates follow the material more effectively.

Course Outline

Module 1: Identify the Core Features and Objects of Microsoft 365 Services

• Identify the Core Objects of Microsoft 365 Services

  • How License Types Assigned to Users and Groups

  • Explore the Organization Configurations

  • Identify the Appropriate Objects to Configure by using the Exchange Online Admin Centre

  • Identify the Appropriate Objects to Configure by using the SharePoint in Microsoft 365 Admin Center

  • Identify the Appropriate Roles and Permissions for Sites in SharePoint in Microsoft 365

  • Identify the Appropriate Objects to Configure by using the Teams Admin Center
    

• Understand the Microsoft 365 Security Principles

  • Explain the Core Zero Trust Principles

  • Understand Authorization

  • Understand Authentication Methods

  • Understand Threat Protection and Intelligence

  • Understand Features and Capabilities of Microsoft Defender XDR
    

• Identify the Core Security Features of Microsoft 365 Services

  • Understand Features and Capabilities of Microsoft Entra

  • Understand Conditional Access Policies

  • Understand the Purpose and Benefits of SSO

  • Identify the Appropriate Security Object to Use in an Organisation

  • Identify the Appropriate Tools to Troubleshoot Common Sign-in Issues

  • Interpret Identity Secure Score in Microsoft Entra ID

  • Use the Appropriate Tools to Review Audit Logs for User and Admin Activity

  • Role of Privileged Identity Management (PIM) in an Organization

  • Understand App registrations and Enterprise Apps
    

Module 2: Understand Data Protection and Governance Tasks for Microsoft 365 and Copilot

• Understand Microsoft Purview

  • Features and Capabilities of Microsoft Purview

  • Use Cases for Sensitivity Labels in Microsoft Purview

  • Data Classification in Microsoft Purview

  • Understand Retention
    

• Understand Data Security Implications of Copilot

  • How Copilot Accesses Data?

  • How Microsoft Graph Influences Copilot Responses?

  • How Copilot Uses Permissions and other Controls in Microsoft 365, Microsoft Purview, and Microsoft Defender

  • Understand Responsible AI Principles
    

• Identify Data Protection and Governance Risks for Microsoft 365 and Copilot

  • Identify Compliance Risks and Recommendations by using Microsoft Purview Compliance Manager

  • Identify Sensitive Information by using Microsoft Purview Data Explorer

  • Identify Risks by using Insider Risk Management

  • Identify and Respond to Alerts Generated by Microsoft Purview DLP

  • Identify Policy Violations Generated by Communication Compliance

  • Identify user Activities Reported by Microsoft Purview Activity Explorer

  • Discover and Manage AI Activity by using DSPM for AI

  • Search for Files and Emails by using Content Search in Microsoft Purview eDiscovery
    

• Identify and Monitor Oversharing in SharePoint in Microsoft 365

  • Identify the Tools to Troubleshoot Oversharing in an Organization

  • Run a Data Access Governance Report in SharePoint

  • Features and Capabilities of SharePoint Advanced Management
    

Module 3: Perform Basic Administrative Tasks for Copilot and Agents

• Understand Features and Capabilities of Copilot and Agents

  • Compare the built-in Capabilities of Copilot and Agents

  • Compare Copilot Monthly License Model to pay-as-you-go, including SharePoint

  • Identify which Copilot Features can be Enabled or Disabled

  • Identify use Cases for Researcher

  • Identify use Cases for Analyst

  • Identify use Cases for Custom Agents
    

• Perform Basic Administrative Tasks for Copilot

  • Assign Copilot Licenses

  • Monitor and Manage Copilot pay-as-you-go Billing Policies

  • Monitor Copilot Usage and Adoption, including Copilot Analytics and the Microsoft 365 Admin Center

  • Manage Prompts, including Saving, Sharing, Scheduling, and Deleting
    

• Perform Basic Administrative Tasks for Agents

  • Identify how to Configure User Access to Agents

  • Create an Agent

  • Understand Approval Process for Agents

  • Monitor Agents