Salesforce Certified Agentforce Specialist - Champion 2026

Explore core AI concepts and build a basic agent for key tasks.

Skills You Will Gain

• Artificial intelligence.

• Sales management.

• Productivity.

• Prospecting and qualification.

• AI agents.

• Configuration management.

• General sales practices.

• App and web design.

• Agile software development.

• App development and engineering and more.

Course Outline

Get Started with Artificial Intelligence Basics

• Become an Agentblazer. Learn why it's important to earn Agentblazer Status and how to do it.

• Artificial Intelligence Fundamentals. Learn the basics of AI and the tech behind its amazing capabilities.

• Generative AI Basics. Discover the capabilities of generative AI and the technology that powers it.

• Natural Language Processing Basics. Learn how AI enables computers to interpret and generate natural human language.

• Large Language Models (LLM). Learn about LLMs and how Salesforce uses them.

• How Salesforce Shapes Ethical AI Standards in the Agent Era. Build trust between humans and agents with responsible AI principles that guide design, development, and use of AI.

• AI Fluency Fundamentals. Move from AI awareness to applied fluency in everyday work.

Explore Salesforce AI

• Data Fundamentals for AI. Learn the importance of data and ethics to prep for the AI innovations shaping our future.

• Data + AI + CRM: Quick Look. Discover how Data + AI + CRM work together to supercharge your business.

• Prompt Fundamentals. Write prompts effectively to get the most out of generative AI.

• Prompt Builder Basics. Learn how to create prompt templates and use them in your orgs.

• The Agentforce Trust Layer. Learn how the Einstein Trust Layer protects your generative AI data.

• Autonomous Agents. Discover the transformative power and business impact of autonomous agents.

• Reasoning in Artificial Intelligence. Discover how AI uses reasoning to solve problems and simulate how humans think and plan.

Meet Agentforce and the New Agentforce Builder

• Introduction to Agentforce. Laern how Agentforce gets work done and what jobs Agentforce can perform.

• Agentforce Basics. Learn how to set up and use AI agents.

• New Agentforce Builder: Quick Look. Take a tour of the new builder that makes it easier to create and test Agentforce agents.

• Introduction to Agentforce Builder. Tour Agentforce Builder features that make it easy to create and customize agents.

• Setup with Agentforce: Quick Look. Speed up and simplify admin tasks with Setup with Agentforce.

Run Your Business with Agentforce

• Agentforce for Service. Learn how AI agents helps customers via autonomous, natural responses grounded in data.

• Agentforce for Sales: Quick Look. Learn how Agentforce can help sales reps nurture leads and close deals.

• Agentforce on the Salesforce Mobile App: Quick Look. Learn how easy it is to set up Agentforce on the mobile app and simplify work processes.

• AgentExchange: Quick Look. Explore AgentExchange, a unified marketplace for Salesforce and Slack.

Get Hands On with Agentforce

• Jon the Agentblazer Community. Skill up on AI, discuss best practices, gain access to product experts, showcase your expertise, and supercharge your career.

• Quick Start: Assemble a Service with Agentforce Builder. Create a service agent to assist with bookings and recommendations.

• Programmatic Instructions in Agentforce. Use variables, conditional instructions, and filters to enforce business rules for agents.

• Use Employee Agents to Get Work Done. Use empoyee agents to help the Coral Cloud Resorts Concierge guide its guests.